Emails and Broadcasts

IMPORTANT NOTE: This article refers to WP Ultimo version 1.x. If you are using version 2.x, see this article.

WP Ultimo comes with a feature that will allow you to communicate to your customers by sending an email to a targeted user or a group of users as well as sending notices on their admin dashboard to broadcast announcements 

Add admin notices to your customers’ dashboard with Broadcasts

Using the WP Ultimo broadcast feature, you can add admin notices to your user’s subsite admin dashboard.

This is extremely helpful should you need to make an announcement like system maintenance or offering new products or services to your existing users.

To start an admin notice, go to your network admin dashboard and under the  WP Ultimo menu, you will find the Broadcasts option.

On this page you will find the Send Broadcast module on the left, a Preview bar that shows how your message will look like (note that it doesn't show email previews) and the Last Messages list.

To create a message that will display on your customer's dashboard, chose the option Add a Message on the Send Broadcast module.

Then proceed to select your Target customer and/or Target plans. Note that you can select more than one user or more than one plan.

To search either for a user account or plan you need to start typing the keyword inside the field.

Under the  Message style field, you can select the color of the notice. This will emphasize the urgency of your message.

Finally, write your message's subject and content. You can preview it on the right side of the page.

After creating your message, you can then hit the  Send Message button.

And that is it. The admin notice should immediately show on your user’s dashboard.

Send emails to your customers

Using the WP Ultimo broadcast feature, you can send an email to your users. You have an option to send the email only to specific users or target a specific user group based on the plan they are subscribed under.

To send an email broadcast, follow the same steps you took to create a dashboard message: WP Ultimo > Broadcasts.

On the Send Broadcast module on the left, now chose Send an Email.

Proceed to select your Target customer and/or Target plans. Note that you can select more than one user or more than one plan.

To search either for a user account or plan you need to start typing the keyword inside the field.

Finally, write your message's subject and content. You can preview it by clicking on the Preview Email button. A test email like the one below should be sent to the network admin's email address.

If everything looks fine, you can hit the  Send Message button.

All the messages and emails you send will be listed on the Last Messages table. Note that you can only delete messages.

And that's how you can contact your customers easily with WP Ultimo!

Customizing System Emails

WP Ultimo also allows you to customize the templates for system emails. Those emails will be triggered when some event happens in the network, such as users creating accounts or subscriptions expiring.

To access these templates, go to WP Ultimo > Settings > Emails.

On this page you will see a list of system emails. Just click the tab to see the template's options.

First, you can decide if you want to Enable or not this email. Just uncheck the correspondent box if you don't want to send this message to your users.

You can also change the email's subject to a customized one. Just write the new subject on the correspondent space.

Finally, edit the content of your email. Right below the email editor there's a list of shortcodes you can use to personalize your message with your customer's and network's info.

If you keep scrolling, you will see that you are able to change other global email settings.

  • Sender Settings: Configure the name and email that will show when WP Ultimo sends messages to your network.

  • Template Settings: Choose your template style: HTML or plain emails.

  • Expiring Notification Settings: Set how many days before the expiring date of trial or subscription WP Ultimo should send a notification message.

As always, don't forget to save your changes! And that's it for system emails.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.