How can I cancel my subscription?

If you have a Starter, Plus or Pro license of WP Ultimo, you can cancel it at any time you want. Just follow the steps below:

Access your account page through the link you received in your e-mail after buying WP Ultimo:

Use the email you provided during the purchase and your password.

This is your Account Page inicial screen:

To cancel your subscription, on the menu on the left, go to Renewing & Billing.

Click the arrow on the right to open a side window. Then, you should select the option that will cancel the auto-renew.

The system will show you a confirmation message, like the one below:

If you are sure you want to cancel your subscription, just click the Cancel renewals button. After this action, you will be asked to answer a quick survey, like the one showed below:

Done! Your subscription won't be automatically renewed:

You will have a valid key until your subscription expires. In case you want to reactivate your subscription, you will need to do it manually.

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